\u00a0<\/p>\n
OUR REFUND POLICY:<\/strong><\/p>\n Customers eligible for a refund\u00a0are free to initiate a return within\u00a015 days of receipt.\u00a0<\/span>We make every effort to deliver your goods in perfect condition. Please check your delivery as soon as it has been received. If the goods are faulty or damaged, please notify us in writing as soon as possible and in all cases\u00a0within 2 days of receipt of the items\u00a0<\/strong>so that we can resolve the problem. We will cover the costs and arrange\u00a0for the return of faulty products. We will not be held responsible for any damage claims after 2 days of receipt of the goods. For damaged \/ faulty items we will require photographs of any damages of the packaging on both the interior and exterior, damages of the items, and a written description of the damages to allow us to assist in resolving the issues for you.\u00a0C<\/span>ustomers have to return a product within 15 days.<\/span><\/p>\n For any self-assembly products it is important that you follow all instructions very carefully as we do not accept responsibility for any self-assembly goods that are damaged due to instructions not being followed correctly. Please ensure that you check all parts are provided before assembling.<\/p>\n Please note that if you are returning goods that you received damaged or goods which are approved for a refund, then\u00a0you will be responsible for the cost\u00a0of returning the goods to us, and will be reimbursed the value of the\u00a0shipping fee\u00a0after we have received and inspected the goods.\u00a0<\/span> Non-refundable Items: <\/u><\/p>\n You will be responsible for the cost of returning the goods\u00a0to us<\/strong>, and will remain responsible for all returned goods until they reach our location. Please make sure you pack the item\/s in their\u00a0original packaging<\/strong>\u00a0which is specifically made for the items safe transport. You must ensure that you have a proof of postage certificate when returning any part of your order, together with any necessary insurance cover against loss or damage.<\/p>\n If\u00a0the items are directly returned by the customer without our confirmation, we will refuse to sign and return them to the buyer because the sender’s address on your package\u00a0 is not the return address. We are not responsible for any costs incurred.<\/p>\n We will not be able to offer a refund if the item arrives to us damaged due to poor packaging, so please ensure you use the original packaging provided with the item\/s and include adequate insurance cover when returning items to us. \u00a0<\/p>\n Damages<\/strong><\/p>\n Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 2 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and\/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.<\/p>\n Late or missing refunds<\/strong><\/p>\n Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment. If you haven\u2019t received a refund yet, first check your bank account again. Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact Customer Service at email within 24 hours and we will attempt to stop or modify the order.\u00a0The buyer can decide whether he want a refund or exchange of goods. <\/span>\u00a0Once an item has produced or shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.<\/p>\n 1. Please do not send your return to the sender’s address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address we provide even if you are using your own shipping.<\/p>\n 2. Please make sure you don’t include non-bejustsimple<\/span>\u00a0items by accident in your return package. We will not be responsible for sending back those items to you.<\/p>","protected":false},"excerpt":{"rendered":" \u00a0 OUR REFUND POLICY: Customers eligible for a refund\u00a0are free to initiate a return within\u00a015 days of receipt.\u00a0We make every<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-32952","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nexgendecors.com\/es\/wp-json\/wp\/v2\/pages\/32952","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nexgendecors.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nexgendecors.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nexgendecors.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nexgendecors.com\/es\/wp-json\/wp\/v2\/comments?post=32952"}],"version-history":[{"count":0,"href":"https:\/\/nexgendecors.com\/es\/wp-json\/wp\/v2\/pages\/32952\/revisions"}],"wp:attachment":[{"href":"https:\/\/nexgendecors.com\/es\/wp-json\/wp\/v2\/media?parent=32952"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise\u00a0and\u00a0the\u00a0shipping charges\u00a0will\u00a0be refunded as well.<\/span><\/p>\n\n
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As soon as we receive the returned goods in perfect condition, we will start the refunding process<\/p>\n
\u2022 It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
\u2022 For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle refund.
\u2022 All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven’t received an email after the time frame shown above, please Contact us, and we’ll get back to you as soon as possible.<\/p>\n
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you\u2019ve done all of this and you still have not received your refund. Please contact our Customer service at\u00a0ventas@bejustsimple.com<\/strong>\u00a0 to get the return address.<\/p>\nORDER CANCELLATION:<\/strong><\/h4>\n
IMPORTANT NOTICE:<\/h4>\n
\u200b<\/span><\/h5>\n